Refund Policy 

Thank you for choosing Kandung Flori Village. This Refund Policy outlines our guidelines and procedures regarding refunds for our products or services purchased through our website.

• 1. Eligibility for Refunds:
  • • Refunds may be eligible for products or services that are clearly defective, damaged, or not as described.
  • • Refunds are subject to verification and approval by our customer support team.

• 2. Refund Requests:
  • • To request a refund, please contact our customer support team within [insert number of days] from the date of purchase.
  • • You may be required to provide proof of purchase, such as order details or receipts, to support your refund request.

• 3. Refund Process:
  • • Once your refund request is received and approved, we will initiate the refund process.
  • • Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon.

• 4. Refund Timeframe:
  • • The time it takes for the refund to be reflected in your account may vary depending on your payment provider and financial institution.
  • • Please allow 36 hours for the refund to be processed and reflected in your account.

• 5. Non-Refundable Items:
  • • Certain items or services may be non-refundable, such as downloadable digital products or services that have already been provided or consumed.

• 6. Discretionary Refunds:
  • • In some cases, we may offer discretionary refunds outside the scope of this policy, as a gesture of goodwill or to address exceptional circumstances.

• 7. Changes to the Refund Policy:
  • • We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at the provided contact details.

Effective Date: 15 May 2023